Privacy policies

I. POLÍTICA DE PRIVACIDAD Y PROTECCIÓN DE DATOS PERSONALES

The WWW.ROCKETBOT.COM website, hereinafter «ROCKETBOT», «WWW.ROCKETBOT.COM» or «the website» indistinctly, informs the people who make use of it, hereinafter «users», the this privacy policy and protection of personal data.

This privacy and personal data protection policy is part of the General Terms and Conditions of Use of the WWW.ROCKETBOT.COM website. For more information, review the General Terms and Conditions of Use contained on the website, which are available at the following link: https://www.rocketbot.com/en/privacy-policy.

Reading it will allow users to know how ROCKETBOT collects, treats and protects their personal data. Access, use and permanence on the WWW.ROCKETBOT.COM website implies acceptance of this privacy policy.

Of particular importance are the application of Law No. 19,628 on Personal Data Protection and Law No. 19,496 on Consumer Rights.

This policy, insofar as it does not contravene Chilean legislation, is adapted to the European Data Protection Regulation (RGPD).

  1. Almacenamiento de datos: conservación o custodia de datos en un registro, banco o base de datos.
  2. Dato estadístico: aquel que en su origen, o como consecuencia de su tratamiento, no puede ser asociado a un titular identificado o identificable.
  3. Personal data or personal data: those related to any information concerning natural persons, identified or identifiable.
  4. Sensitive data: those personal data that refer to the physical or moral characteristics of people or facts or circumstances of their private life or intimacy, such as personal habits, racial origin, ideologies and political opinions, religious beliefs or convictions , physical or mental health states and sexual life.
  5. Registry, bank or database: organized set of personal data, whether automated or not and whatever the form or modality of its creation or organization, which allows the data to be related to each other, as well as to carry out all types of data processing. .
  6. Responsible for the registry, bank or database: the natural or legal person responsible for decisions related to the processing of personal data, also known as the person responsible for the processing of personal data.
  7. Data owner: natural person to whom the personal data refer.
  8. Data processing: any operation or complex of operations or technical procedures, automated or not, that allow the collection, storage, recording, organization, elaboration, selection, extraction, confrontation, interconnection, dissociation, communication, assignment, transfer, transmission or cancel personal data, or use them in any other way.
  1. Almacenamiento de datos: conservación o custodia de datos en un registro, banco o base de datos.
  2. Dato estadístico: aquel que en su origen, o como consecuencia de su tratamiento, no puede ser asociado a un titular identificado o identificable.
  3. Datos de carácter personal o datos personales: aquellos relativos a cualquier información concerniente a personas naturales, identificadas o identificables.
  4. Sensitive data: those personal data that refer to the physical or moral characteristics of people or facts or circumstances of their private life or intimacy, such as personal habits, racial origin, ideologies and political opinions, religious beliefs or convictions , physical or mental health states and sexual life.
  5. Registry, bank or database: organized set of personal data, whether automated or not and whatever the form or modality of its creation or organization, which allows the data to be related to each other, as well as to carry out all types of data processing.
  6. Responsible for the registry, bank or database: the natural or legal person responsible for decisions related to the processing of personal data, also known as the person responsible for the processing of personal data.
  7. Data owner: natural person to whom the personal data refer.
  8. Data processing: any operation or complex of operations or technical procedures, automated or not, that allow the collection, storage, recording, organization, elaboration, selection, extraction, confrontation, interconnection, dissociation, communication, assignment, transfer, transmission or cancel personal data, or use them in any other way.

The person responsible for the processing of personal data collected through the ROCKETBOT website is SOLUCIONES INFORMATICAS ROCKET NOT, Sole Tax Roll No. 76.945.322-9, represented by JUAN JORGE HERRERA WAGENKNECHT, national identity card No. 10.302.205- 3, hereinafter, the data controller.

The data to contact the responsible person are:

  • Email: jjherrera@rocketbot.com
  • Address: Dr. Barros Borgoño 246

The personal data obtained by ROCKETBOT through the extended forms on its pages will be incorporated and will be processed in our databases in order to facilitate, expedite and fulfill the commitments established between ROCKETBOT and the users, or for the maintenance of the relationship that is established in the forms that they fill out, or to attend to a request or query from them.

Specifically, the data of the users will be obtained by ROCKETBOT through the following action(s):

  • Message or contact forms
  • Download licenses
  • Site cookies

The categories of data that are processed in ROCKETBOT are only identifying data. In no case are categories of personal data of a sensitive nature treated, such as the state of health of people or their political opinions or religious beliefs.

Sensitive data cannot be processed, except when the law authorizes it, there is consent of the owner of said data or these data are necessary for the determination or granting of health benefits that correspond to their owners.

The processing of personal data can only be carried out when the law authorizes it or the owner expressly consents to it.

ROCKETBOT undertakes to obtain the express, written and verifiable consent of the user regarding the personal data of which they are the owner, for the processing of said data for one or more specific purposes, duly informed.

The possible communication to the public of the stored and processed data will also be reported.

The processing of personal data can only be carried out when the law authorizes it or the owner expressly consents to it.

ROCKETBOT undertakes to obtain the express, written and verifiable consent of the user regarding the personal data of which they are the owner, for the processing of said data for one or more specific purposes, duly informed.

The possible communication to the public of the stored and processed data will also be reported.

Authorization is not required for the processing of personal data that comes from or is collected from sources accessible to the public, when they are of an economic, financial, banking or commercial nature, are contained in lists relating to a category of persons that are limited to indicating background information such as the individual’s membership in that group, their profession or activity, their educational qualifications, address or date of birth, or are necessary for direct response commercial communications or direct marketing or sale of goods or services.

Nor will the processing of personal data carried out by private legal entities for the exclusive use of them, their associates and the entities to which they are affiliated, for statistical, pricing or other general benefit purposes, require this authorization.

Personal data must be used only for the purposes for which they were collected, unless they come from or have been collected from sources accessible to the public.

Sensitive data cannot be processed, except when the law authorizes it, there is consent of the owner or data is necessary for the determination or granting of health benefits that correspond to their owners.

The user will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the website.

On occasions in which the user must or can provide their data through forms to make inquiries, request information or for reasons related to the content of the website, they will be informed if the completion of any of them is mandatory because they are essential for the correct development of the operation carried out.

Nor will the processing of personal data carried out by private legal entities for the exclusive use of them, their associates and the entities to which they are affiliated, for statistical, pricing or other general benefit purposes, require this authorization.

Personal data must be used only for the purposes for which they were collected, unless they come from or have been collected from sources accessible to the public. Sensitive data cannot be processed, except when the law authorizes it, there is consent of the owner or data is necessary for the determination or granting of health benefits that correspond to their owners. The user will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the website.

On occasions in which the user must or can provide their data through forms to make inquiries, request information or for reasons related to the content of the website, they will be informed if the completion of any of them is mandatory because they are essential for the correct development of the operation carried out.

Personal data will only be retained for the minimum time necessary for the purposes of its treatment and, in any case, only for the following period: 1 year, or until the user requests its deletion. At the time the personal data is obtained, the user will be informed of the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

At the time the personal data is obtained, the user will be informed of the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

The personal data of the users will not be shared, sold, transferred, leased, marketed or transmitted in any way with third parties, except in cases required by law.

Only people over 14 years of age may grant their consent for the processing of their personal data in a lawful manner by ROCKETBOT.

If it is a person under 14 years of age, the consent of the parents or legal representatives or of the person in charge of the personal care of the child will be necessary, unless expressly authorized or mandated by law.

The sensitive data of adolescents under 16 years of age may only be processed with the consent granted by their parents or legal representatives or whoever is in charge of the personal care of the minor, unless expressly authorized or mandated by law.

ROCKETBOT undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and prevent accidental or unlawful destruction, loss or alteration. of personal data transmitted, conserved or treated in another way, or the unauthorized communication or access to said data.

The WWW.ROCKETBOT.COM website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as this transmission is between the server and the user, and in feedback, fully encrypted or encrypted.

However, because ROCKETBOT cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the person responsible for the treatment undertakes to notify users, without undue delay, the occurrence of any violation of personal data security that is likely to entail a high risk for the rights and freedoms of natural persons. Violation of the security of personal data is understood as any violation of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, conserved or otherwise processed, or unauthorized communication or access to said data.

The personal data will be treated as confidential by the person responsible for the treatment, who undertakes to inform and guarantee by means of a legal or contractual obligation that said confidentiality is respected by its employees, associates and any person to whom the information is made accessible. information.

The user has on ROCKETBOT and may, therefore, exercise the following rights against the person responsible for the treatment:

  1. Right of access: it is the right that users have to obtain confirmation of whether or not ROCKETBOT is treating their personal data and, if so, to obtain information about their specific personal data and the treatment that ROCKETBOT has carried out or carries out, as well as, among others, the information available on the origin of said data and the recipients of the communications made or planned thereof.
  2. Right of rectification: it is the right of the users to modify their personal data that turns out to be inaccurate or, taking into account the purposes of the treatment, incomplete.
  3. Right of deletion («the right to be forgotten»): It is the right of users, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when these are no longer necessary for the purposes for which were collected or treated; When the user has withdrawn their consent to the treatment and there is no other legitimate reason to continue with it; when the personal data has been illicitly processed; when the personal data must be deleted in compliance with a legal obligation.
  4. If the deleted or rectified personal data have been previously communicated to certain or determinable third parties, the person responsible for the treatment must notify them as soon as possible of the operation carried out. If it is not possible to determine the persons to whom it has been communicated, it will place a notice that may be of general knowledge for those who use the information in the database.
  5. The rectification, deletion or blocking of personal data stored by legal mandate may not be requested, outside the cases contemplated in the respective law.
  6. Right to limitation of treatment: it is the right of users to limit the treatment of their personal data. The user has the right to obtain the limitation of the treatment when they challenge the accuracy of their personal data, the treatment is illegal, the person responsible for the treatment no longer needs the personal data, but the user needs them to make claims, and when the person user has opposed the treatment.
  7. Right to data portability: in the event that the treatment is carried out by automated means, the user will have the right to receive from the person responsible for the treatment their personal data in a structured format, of common use and mechanical reading, and to transmit them to another data controller. Whenever technically possible, the person responsible for the treatment will transmit the data directly to that other person in charge.
  8. Right of opposition: it is the right of the users to not carry out the processing of their personal data or to cease the processing of the same by ROCKETBOT.
  9. Right not to be the subject of a decision based solely on automated processing, including profiling: it is the right of users not to be subject to an individualized decision based solely on the automated processing of their personal data, including the processing of profiles, existing unless the current legislation establishes otherwise.

The user may exercise their rights by written communication addressed to the person responsible for the treatment, as established in article 16 of Law No. 19,628.

In the event that the user considers that there is a problem or infringement of current regulations in the way in which their personal data is being processed, they will have the right to exercise the actions they deem appropriate before the Courts of Justice.

II. POLÍTICA DE COOKIES

Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user -in the different devices that can be used to navigate- so that the server remembers certain information that later, and only the server that implemented it will read. Cookies facilitate navigation, make it more user-friendly and do not damage the navigation device.

The information collected through cookies may include the date and time of visits to the website, the pages viewed, the time spent on the website and the sites visited just before and after it. However, no cookie allows it to contact the user’s telephone number or any other means of personal contact. No cookie can extract information from the user’s hard drive or steal personal information. The only way for the private information of the user to be part of the cookie file is for the user to personally give that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the aforementioned Privacy Policy will apply to them. In this sense, for the use of the same, the consent of the user will be necessary. This consent will be communicated, based on an authentic choice, offered through an affirmative and positive affirmation, before the initial treatment, removable and documented.

They are those cookies that are sent to the computer or device of the user and managed exclusively by ROCKETBOT for the best functioning of the website. The information collected is used to improve the quality of the website, its content and the experience of the user. These cookies allow the user to be recognized as a recurring visitor to the website and to adapt the content to offer content that meets their preferences.

They are cookies used and managed by external entities that provide ROCKETBOT with services requested by it to improve its website and the user’s experience when browsing it. The main objectives for which third-party cookies are used are to obtain access statistics and analyze browsing information, that is, how the user interacts with the website.

The information obtained refers, for example, to the number of pages visited, the language, the place that corresponds to the IP address from which the user accesses, the number of users who access, the frequency and recurrence of the visits, the time of the visit, the browser they use, the operator or the type of device from which the visit is made. This information is used to improve the website and detect new needs to offer users content and/or service of the highest quality. In any case, the information is collected anonymously and website trend reports are prepared without identifying individual users.

Third party cookies used by this website are provided by the following entity(ies):

Facebook
LinkedIn
Google

You can obtain more information about cookies, information about privacy, or consult the description of the type of cookies used, their main characteristics, expiration period, among other matters, in the following link(s):

https://www.facebook.com/policies/cookies
https://policies.google.com/privacy?hl=es
https://es.linkedin.com/legal/cookie-policy?

The entity or entities in charge of supplying cookies may transfer this information to third parties, as long as it is required by law or a third party processes this information for said entities.

ROCKETBOT incorporates social network plugins that allow access to them from the website. For this reason, social network cookies can be stored in the user’s browser. The owners of these social networks have their own data protection and cookie policies, being themselves, in each case, responsible for their own files or databases and their own privacy practices. The user must refer to them to find out about said cookies and, where appropriate, the processing of their personal data. For information purposes only, the links to some of the social networks in which said privacy and/or cookie policies can be consulted are indicated below:

https://www.facebook.com/policies/cookies https://twitter.com/es/privacy https://www.facebook.com/help/instagram/155833707900388 https://www.youtube.com/intl/es/about/policies/#community-guidelines https://policies.google.com/privacy?hl=es https://es.linkedin.com/legal/privacy-policy https://policy.pinterest.com/es/privacy-policy https://www.tiktok.com/legal/privacy-policy?lang=es

The user can disable, reject and delete the cookies -totally or partially- installed on their device by configuring their browser (among which are, for example, Chrome, Firefox, Safari). In this sense, the procedures for rejecting and deleting cookies may differ from one internet browser to another. Consequently, the user must refer to the instructions provided by the internet browser that he is using. In the event that you reject the use of cookies -totally or partially- you may continue to use the website, although the use of some of its features may be limited.

III. ACCEPTANCE AND CHANGE OF THIS PRIVACY POLICY

It is necessary that the user has read and is in agreement with the conditions on the protection of personal data contained in this privacy and cookies policy and that they accept the processing of their personal data so that the person responsible for the treatment can proceed with the processing of their personal data. same in the form, during the periods and for the purposes indicated. The use of the website implies acceptance of its privacy and cookies policy.

ROCKETBOT reserves the right to modify its privacy and cookies policy according to its own criteria, or motivated by a legislative or jurisprudential change. Changes or updates to this privacy and cookie policy will be made known to the user.

The user is recommended to consult this page periodically to be aware of the latest changes or updates.

This privacy and cookie policy was prepared on October 1, 2021 and is updated to adapt to current legislation.