Privacy policy

I. Privacy policy and personal data protection

The website WWW.ROCKETBOT.COM, hereinafter «ROCKETBOT», «WWW.ROCKETBOT.COM» or «the website», informs the people who use it, hereinafter «users», of this privacy and personal data protection policy.

This privacy and personal data protection policy forms part of the General Terms and Conditions of Use of the WWW.ROCKETBOT.COM website.

Reading it allows users to understand how ROCKETBOT collects, processes and protects their personal data. Accessing, using and remaining on the website implies acceptance of this privacy policy.

Of particular importance is the application of Chilean Law No. 19.628 on Personal Data Protection and Law No. 19.496 on Consumer Rights. Insofar as it does not contravene Chilean law, this policy is adapted to the European General Data Protection Regulation (GDPR).

1. Definitions

• Data storage: the preservation or custody of data in a register, bank or database.
• Statistical data: data that, in its origin or as a result of its processing, cannot be associated with an identified or identifiable data subject.
• Personal data: any information concerning identified or identifiable natural persons.
• Sensitive data: personal data referring to the physical or moral characteristics of individuals, or to facts or circumstances of their private life, such as personal habits, racial origin, political ideologies and opinions, religious beliefs, physical or mental health, and sexual life.
• Register, bank or database: an organized set of personal data, whether automated or not, that allows the data to be related to each other and allows any type of data processing.
• Data controller: the natural or legal person responsible for decisions related to the processing of personal data.
• Data subject: the natural person to whom the personal data refers.
• Data processing: any technical operation or procedure, automated or not, that allows personal data to be collected, stored, recorded, organized, prepared, selected, extracted, compared, interconnected, dissociated, communicated, assigned, transferred, transmitted or deleted, or used in any other way.

2. Principles applicable to the processing of personal data

ROCKETBOT processes personal data in accordance with the principles of lawfulness, purpose limitation, proportionality, quality, security and accountability established in Law No. 19.628, applying the definitions described in the previous section to every processing activity it carries out.

3. Data controller

The party responsible for processing the personal data collected through the ROCKETBOT website is SOLUCIONES INFORMÁTICAS ROCKET NOT, Tax ID No. 76.945.322-9, represented by JUAN JORGE HERRERA WAGENKNECHT, national ID No. 10.302.205-3, hereinafter the data controller.

Contact details for the data controller:

• Email: jjherrera@rocketbot.com
• Address: Dr. Barros Borgoño 246

4. Collection and recording of personal data and purpose of processing

Personal data obtained by ROCKETBOT through the forms available on its pages will be incorporated into and processed in our databases in order to facilitate, expedite and fulfill the commitments established between ROCKETBOT and users, maintain the relationship established through the forms users fill out, or respond to a request or query.

Specifically, user data is obtained by ROCKETBOT through the following actions:

• Message or contact forms
• License downloads
• Site cookies

5. Category of personal data

The categories of data processed by ROCKETBOT are exclusively identifying data. Sensitive categories of personal data, such as a person's health status or their political opinions or religious beliefs, are never processed.

Sensitive data may not be processed, except when authorized by law, when the data subject has consented, or when such data is necessary to determine or grant health benefits to the data subjects.

6. Legal basis for processing personal data

Personal data may only be processed when authorized by law or when the data subject expressly consents. ROCKETBOT undertakes to obtain the express, written and verifiable consent of the user regarding the personal data of which they are the subject, for processing that data for one or more specific, duly informed purposes. Users will also be informed of any possible public disclosure of the data stored and processed.

No authorization is required to process personal data that comes from or is collected from publicly accessible sources, when it is of an economic, financial, banking or commercial nature, is contained in lists relating to a category of persons limited to indicating background information such as the individual's membership in that group, their profession or activity, educational qualifications, address or date of birth, or is necessary for direct-response commercial communications or the direct marketing or sale of goods or services.

Nor is this authorization required for the processing of personal data carried out by private legal entities for their own exclusive use, that of their associates, and of the entities to which they are affiliated, for statistical, billing or other purposes of general benefit to them.

Personal data must be used only for the purposes for which it was collected, unless it came from or was collected from publicly accessible sources. Sensitive data may not be processed except when authorized by law, when the data subject has consented, or when such data is necessary to determine or grant health benefits.

Users have the right to withdraw their consent at any time. Withdrawing consent must be as easy as giving it. As a general rule, withdrawing consent will not condition the use of the website.

Whenever users must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the website, they will be informed if completing any of the fields is mandatory because it is essential for the correct performance of the operation carried out.

7. Retention period of personal data

Personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: 1 year, or until the user requests its deletion.

At the time personal data is obtained, users will be informed of the period during which the data will be kept or, when that is not possible, the criteria used to determine that period.

8. Recipients of personal data

Users' personal data will not be shared, sold, assigned, leased, marketed or transmitted in any way to third parties, except in cases required by law.

9. Personal data of minors

Only persons over 14 years of age may lawfully give their consent for ROCKETBOT to process their personal data.

For persons under 14 years of age, the consent of parents, legal representatives, or whoever is responsible for the child's personal care will be required, unless expressly authorized or mandated by law.

Sensitive data of adolescents under 16 years of age may only be processed with the consent granted by their parents, legal representatives, or whoever is responsible for the minor's personal care, unless expressly authorized or mandated by law.

10. Confidentiality and security of personal data

ROCKETBOT undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and prevent its accidental or unlawful destruction, loss or alteration, whether transmitted, stored or otherwise processed, or unauthorized disclosure of or access to such data.

The WWW.ROCKETBOT.COM website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, fully encrypted, between the server and the user.

However, because ROCKETBOT cannot guarantee the impregnability of the internet or the total absence of fraudulent access to personal data, the data controller undertakes to notify users, without undue delay, of the occurrence of any personal data security breach likely to pose a high risk to the rights and freedoms of natural persons.

Personal data will be treated as confidential by the data controller, who undertakes to guarantee, through a legal or contractual obligation, that such confidentiality is respected by its employees, associates and anyone to whom it makes the information accessible.

11. Rights arising from the processing of personal data

Users may exercise the following rights against the data controller:

• Right of access: to obtain confirmation of whether or not ROCKETBOT is processing their personal data and, if so, to obtain information about their specific data and the processing carried out.
• Right of rectification: to have inaccurate or incomplete personal data corrected.
• Right of erasure (the "right to be forgotten"): to obtain the deletion of personal data when it is no longer necessary for the purposes for which it was collected, when consent has been withdrawn, when it has been unlawfully processed, or when it must be deleted to comply with a legal obligation.
• If deleted or rectified data had previously been disclosed to identified or identifiable third parties, the data controller must notify them of the change as soon as possible.
• Rectification, deletion or blocking of personal data stored by legal mandate may not be requested, outside the cases contemplated in the relevant law.
• Right to restriction of processing: to obtain restriction of processing when the accuracy of the data is contested, the processing is unlawful, the controller no longer needs the data but the user needs it for legal claims, or the user has objected to the processing.
• Right to data portability: to receive personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to object: to prevent or stop the processing of personal data.
• Right not to be subject to a decision based solely on automated processing, including profiling, unless current legislation provides otherwise.

Users may exercise their rights through written communication addressed to the data controller, as established in Article 16 of Law No. 19.628.

12. Complaints to the supervisory authority

If users believe there is a problem or a breach of current regulations in the way their personal data is being processed, they have the right to take whatever action they deem appropriate before the Courts of Justice.

13. Data obtained through APIs

API calls, such as the Google Workspace API, are not used to develop, improve or train generalized AI and/or machine learning models.

II. Cookie policy

Accessing this website may involve the use of cookies. Cookies are small pieces of information stored in the browser used by each user, so that the server can remember certain information which only the server that implemented it will later read. Cookies make browsing easier, more user-friendly, and do not damage the browsing device.

Information collected through cookies may include the date and time of visits to the website, pages viewed, time spent on the website, and sites visited immediately before and after it. No cookie allows contacting a user's phone number, extracting information from their hard drive, or stealing personal information; the only way private information can become part of a cookie is if the user provides it directly to the server.

Cookies that allow a person to be identified are considered personal data, so the privacy policy described above applies to them. Their use requires the user's consent, communicated based on a genuine choice, given through a positive affirmative statement, prior to initial processing, revocable and documented.

1. First-party cookies

These are cookies sent to the user's device and managed exclusively by ROCKETBOT for the proper functioning of the website. The information gathered is used to improve the quality of the website, its content and the user's experience, allowing recurring visitors to be recognized and content to be adapted to their preferences.

2. Third-party cookies

These are cookies used and managed by external entities that provide ROCKETBOT with services it has requested to improve its website and the browsing experience. They are mainly used to obtain access statistics and analyze how users interact with the website: number of pages visited, language, approximate location based on IP address, frequency and recurrence of visits, time spent, browser, carrier or type of device. Information is collected anonymously and trend reports are produced without identifying individual users. Third-party cookies used by this website are provided by:

• Facebook
• LinkedIn
• Google

You can find more information about cookies, and review the type of cookies used, their main characteristics and expiration period, at: facebook.com/policies/cookies · policies.google.com/privacy · linkedin.com/legal/cookie-policy. Entities responsible for providing cookies may share this information with third parties when required by law or when a third party processes this information on their behalf.

3. Social media cookies

ROCKETBOT includes social media plugins that allow access to those networks from the website, so their cookies may be stored in the user's browser. The owners of those social networks have their own data protection and cookie policies and are themselves responsible for their own files and privacy practices. Users should refer directly to the policies of Facebook, X/Twitter, Instagram, YouTube, Google, LinkedIn, Pinterest and TikTok.

4. Disabling, rejecting and deleting cookies

Users can disable, reject and delete cookies installed on their device, wholly or partially, through their browser settings (Chrome, Firefox, Safari, among others). The procedures to reject and delete cookies may differ from one browser to another, so it is recommended to follow the instructions provided by the browser being used. If a user rejects the use of cookies, wholly or partially, they may continue using the website, although the use of some of its features may be limited.

III. Acceptance and modification of this privacy policy

Users must have read and agreed to the personal data protection terms contained in this privacy and cookie policy, and must accept the processing of their personal data so that the data controller can carry it out in the manner, for the periods and for the purposes indicated. Use of the website implies acceptance of this policy.

ROCKETBOT reserves the right to modify its privacy and cookie policy according to its own criteria, or motivated by a legislative or case-law change. Changes or updates will be brought to the user's attention. Users are encouraged to periodically check this page to stay informed of the latest changes.

This privacy and cookie policy was drafted on October 1, 2021, and is kept up to date to comply with current legislation.