Revolutionizing Ecommerce and retail industries
Faster than a person
A revolution is going on in Ecommerce and retail services. At Rocketbot, you’ll find solutions designed and customized for your industry.
Ecommerce and Retail
Rocketbot robots now automate the query and process the data on an online platform.
Once the compensation is made, they are the ones who send the email to the client with the confirmation of their points. The compensation, being automatic, is reflected after 24 hours of the request, instead of the seven days it took for the manual system.
The availability of the claims on both platforms depended on the time, contingency and disposition of the sales or customer service executive. High number of errors or inconsistencies in both bases.
Rocketbot robots made it possible to integrate the CRM and Quality platform. When entering a case of product quality in the system, the robots are in charge of reflecting it in both bases.With the availability of quality cases online and in real time, the company could detect the recurrence of quality complaints in products and issue preventive notices to other customers.
Before Rocketbot , one person spent half a day, Monday through Friday, to manually compile productivity reports on boxes and then distribute them to company premises. There was no data on the weekend shifts.
Existence of delays in the reports and information failures, which had repercussions in problems with the payment of bonds to tellers and tellers.
Rocketbot robots are in charge of processing, executing and sending the reports to locals at 8:00 am. The report is available first thing each day.
Two years ago, new prices and stocks had to be entered manually on the VTEX ecommerce platform, which the company uses.
For cyber events, a team of more than seven people was hired to carry out the massive load of 1,500 products on offer, a highly demanding task that generated several pricing errors with claims and associated costs.
Rocketbot robots now take care of loading prices and stock for products on Cyber dates or company-specific events.